One or Two Room Keys?

Checking in is one of these awkward moments of truth. It can make you feel vulnerable, almost naked in front of the person across the counter. First, you entirely depend on her to give you a good room, upgrades or goodie vouchers. So you better be friendly. And secondly, they get a better glimpse than […]

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Shangri-La Bangkok Hotel

Bangkok is one of those cities where you probably could spend a lifetime trying out all the great hotels there. There are more 5-star hotels than in any other city in the world, and those 5 stars are worth so much more than anywhere else. Bangkok is the global reference for the hotel and hospitality […]

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Hotel Bathroom Amenities

Real good hotels for me always differentiate from others not only by service and quality, but by paying attention to details. The hospitality business is all about those details. Paying attention to details means doing things with all our heart. It’s what people feel when they are treated well. It’s what makes people come back.

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Koh Chang

Koh Chang in beautiful Thailand is one of the largest islands of the country, yet one of the least developed and discovered. Which is refreshingly nice, I discovered today! Arriving here, one lands the Bangkok Airways plane in Trat Airport, which is really just the runway and an adjacent parking spot, not even an apron. […]

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